PRO811Tracker Docs

PRO811Tracker tracks and organizes your 811 locate tickets in one place — statuses, utility responses, expiration dates, and a map of every dig site. It works for utility and excavation contractors of any size.

PRO811Tracker is an independent tool. It is not affiliated with any state 811 system. You still create, renew, and respond to locate tickets through your official state 811 center — PRO811Tracker keeps track of them for you afterward.

Creating your account

1. On the PRO811Tracker home page, pick your state and fill in the trial form — name, email, and company name. No credit card is required.
2. Open the verification email and click the activation link. The link is valid for 7 days. If it expires or never arrives, submit the signup form again with the same email — a new link is sent.
3. Confirm your company name and 811 state, and optionally invite teammates. Your 30-day free trial starts here.

After setup you land on the ticket list. On desktop, a short tour points out the sync button, the map, the ticket list, and the status filter. Returning users sign in at /login.

You add a ticket by its ticket number — the number your state 811 system assigned when the ticket was created. In supported states, PRO811Tracker then fills in the rest automatically (see How auto-sync works).

• Quick add (desktop). Click Add ticket on the ticket list, type or paste the ticket number in the new row, and press Enter, Tab, or click away. The row saves quietly like a spreadsheet; Choose a supported State before saving.
• Form (desktop). Open the list's overflow menu (⋯) and choose New ticket (form) to enter the ticket number and an optional project and address. The unsaved ticket number is kept as a draft if you close the form.
• Phone. Tap the + button on the ticket list. The same form opens as a bottom sheet with the same validation as desktop.
• Bulk (desktop). Import a CSV file, or paste rows directly from a spreadsheet.

Ticket number formats

• Michigan (MISS DIG 811): 13 digits, for example 2026061801498, with an optional revision suffix such as -000.
• New Mexico (observed ticket pattern): based on confirmed public-portal samples, two digits, NV, then six digits. Illustrative example: 00NV000000.
• Alabama: 9 digits. Tennessee and Texas: 10 digits.

Projects are optional. You can type any project name on a ticket, or create projects under the Projects page and link tickets to them — useful for grouping tickets by job.

During the 30-day trial, you can request portal updates with Sync in all five supported states. Background checks are configured for Michigan, New Mexico, and Texas; use Sync for Alabama and Tennessee and review the result. After the trial, paid plans offer automatic sync in New Mexico and Texas. Michigan, Alabama and Tennessee support manual tracking only on paid plans. Both plans allow manual ticket tracking in all five supported states. A successful portal check retrieves the available ticket details and utility responses. Review the last successful check and any warning.

You can also run a sync on demand with the Sync button. Running sync requires the sync permission (admins have it by default).

For a ticket to auto-sync

• The ticket must have a state, and that state must have auto-sync (see States we cover).
• The ticket number must match what the state 811 system has on file — a typo shows up as Not found after the lookup.
• Your trial must be active or your paid plan must cover sync in that state. Manual tracking is available in all five supported states.

A brand-new ticket that no utility has responded to yet syncs as Pending with "No response" listed for each utility — that is normal, not an error.

Each ticket also lists the individual utility responses behind the status. The ticket status always reflects the most urgent condition: expired outranks pending, pending outranks clear.

Notifications

• Expiration reminders — admins are notified in PRO811Tracker before a ticket expires (7 days ahead by default, adjustable in the Locates settings).
• Start-date reminders — a notification on the work start date when utility responses are still outstanding.
• Status changes — an in-app notification when a sync changes a ticket's status.

• Ticket tracking: Michigan (MISS DIG 811), New Mexico (New Mexico 811), Alabama (AL811), Tennessee (Tennessee 811), and Texas (Texas811).

Manual tracking works in the 5 supported states. You can add tickets, set statuses, attach documents, see everything on the map, and get expiration reminders — auto-sync is the only per-state feature.

Every plan — including the trial — has unlimited team members. Invite teammates during setup, or later from the Users page (admins). Each invitee receives an email with a link to set their password.

• Admin — full access: tickets, sync, company settings, users and permissions, billing. The person who created the account is an admin.
• Manager — creates and manages tickets. Can run sync when granted the sync permission.
• Standard user — access is set by their role's permissions. Invited teammates start as standard users; admins adjust what they can see and do under Company Settings → Roles & Permissions.

Ticket permissions are enforced everywhere: viewing the ticket list, creating and editing tickets, and running sync are each separate permissions an admin can grant per role.

Every account starts with a 30-day free trial — full features, no credit card. A banner appears when the trial is in its last week.

Choose Single state or Multi-State from the pricing page. Both plans include unlimited tickets and team members. After the trial, paid plans offer automatic sync in New Mexico and Texas. Michigan, Alabama and Tennessee support manual tracking only on paid plans. Both plans allow manual ticket tracking in all five supported states.An administrator can choose a plan in Company Settings → Billing.

If the trial ends without upgrading

• Auto-sync pauses. Tickets stop refreshing from the 811 system.
• Manual tracking keeps working. You can still sign in, add and edit tickets, and use the map.
• Tickets are retained. A paid plan restores automatic sync only for the states it covers.

Canceling

An admin cancels from Company Settings → Billing → Manage billing. When a canceled subscription ends, app access is paused until you resubscribe; your data is retained. For billing questions or refund requests, email support@pro811tracker.com.

Email support@pro811tracker.com. Include your company name and, for ticket issues, the ticket number and state — that is usually everything needed to resolve a sync question in one reply.

Common answers are collected in the FAQ. Legal terms: Terms of Service and Privacy Policy.

A reminder that matters when digging: PRO811Tracker is an independent tracking tool, not a substitute for your state 811 system. Always confirm ticket state and utility responses with the official 811 record before excavation.