PRO811Tracker tracks and organizes your 811 locate tickets in one place — statuses, utility responses, expiration dates, and a map of every dig site. It works for utility and excavation contractors of any size.
PRO811Tracker is an independent tool. It is not affiliated with any state 811 system. You still create, renew, and respond to locate tickets through your official state 811 center — PRO811Tracker keeps track of them for you afterward.
After setup you land on the ticket list. On desktop, a short tour points out the sync button, the map, the ticket list, and the status filter. Returning users sign in at /login.
You add a ticket by its ticket number — the number your state 811 system assigned when the ticket was created. In supported states, PRO811Tracker then fills in the rest automatically (see How auto-sync works).
2026061801498, with an optional revision suffix such as -000.-000 revision suffix) or the older format of one letter followed by 9 digits, for example A604002274.NV, then six digits. Illustrative example: 00NV000000.Projects are optional. You can type any project name on a ticket, or create projects under the Projects page and link tickets to them — useful for grouping tickets by job.
In supported states, PRO811Tracker looks your ticket number up on the state 811 system and pulls in the details: dig site address, dates, work description, and each utility's response. It keeps re-checking your tickets automatically — roughly every 15 minutes — so responses and status changes show up in your list without anyone refreshing.
You can also run a sync on demand with the Sync button. Running sync requires the sync permission (admins have it by default).
A brand-new ticket that no utility has responded to yet syncs as Pending with "No response" listed for each utility — that is normal, not an error.
| Status | Meaning |
|---|---|
| New | Just added. It has not been matched against the 811 system yet. |
| Pending | At least one utility has not responded clear yet — or no responses have been posted at all. Do not dig on a pending ticket. |
| Clear | Every utility on the ticket has responded clear or marked. |
| Clear w/ exception | All utilities responded, but at least one response carries a condition or exception. Read the response before digging. |
| Expired | The ticket is past its expiration date from the 811 system. PRO811Tracker checks expiration daily, even between syncs. Renew through your state 811 system. |
| Not found | The state 811 system had no record of this ticket number. Check the number and the state, correct the ticket, and sync again. |
| Canceled | Canceled — either by you in PRO811Tracker or on the 811 system. A canceled ticket stays canceled through later syncs until you restore it. |
Each ticket also lists the individual utility responses behind the status. The ticket status always reflects the most urgent condition: expired outranks pending, pending outranks clear.
Manual tracking works in every state. In any state you can add tickets, set statuses, attach documents, see everything on the map, and get expiration reminders — auto-sync is the only per-state feature.
Every plan — including the trial — has unlimited team members. Invite teammates during setup, or later from the Users page (admins). Each invitee receives an email with a link to set their password.
Ticket permissions are enforced everywhere: viewing the ticket list, creating and editing tickets, and running sync are each separate permissions an admin can grant per role.
Every account starts with a 30-day free trial — full features, no credit card. A banner appears when the trial is in its last week.
The paid plan is $99/month flat: unlimited tickets, unlimited team members, auto-sync in supported states, and manual tracking in every state. To upgrade, an admin opens Company Settings → Billing → Upgrade now and completes checkout by card.
An admin cancels from Company Settings → Billing → Manage billing. When a canceled subscription ends, app access is paused until you resubscribe; your data is retained. For billing questions or refund requests, email support@pro811tracker.com.
Email support@pro811tracker.com. Include your company name and, for ticket issues, the ticket number and state — that is usually everything needed to resolve a sync question in one reply.
Common answers are collected in the FAQ. Legal terms: Terms of Service and Privacy Policy.
A reminder that matters when digging: PRO811Tracker is an independent tracking tool, not a substitute for your state 811 system. Always confirm ticket state and utility responses with the official 811 record before excavation.